Our products are shipped within 2-3 days with the following carriers: Deutsche Post or DHL. You can select the shipping method at checkout. Delivery times typically take 3-7 business days after dispatch. However, delivery may take longer, especially if you choose Deutsche Post. Hemp For Help is not responsible for delays caused by the carrier. Once the product has been shipped, we have no control over it and cannot expedite delivery. To return your product, you should send it to this address: 28. rijna 964/268, Ostrava 70900, Czech Republic. You are responsible for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund. Depending on where you live, the time it takes for the exchanged product to reach you may vary. If you're shipping an item valued at more than $50, you should use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item.